Terms and conditions

We hope to welcome you along to The Great House for a memorable experience. Prior to your arrival, whether this be for a hotel or dining reservation please read the following terms carefully.

These terms confirm information about your reservation with The Great House, how you can alter or cancel your reservation and when cancellation charges apply. By placing a booking with us here at The Great House you agree to these terms.

If you have any queries about these terms please contact our friendly team to discuss.

The Great House is located in the Market Place of Lavenham, one of the finest and most beautiful medieval villages in England. The Great House is an English company with company registration number 10805412 with a registered VAT number of 285673263. 

You can contact us via telephone on 01787 247431 or email at info@greathouse.co.uk. Alternatively, if you would prefer to write to us you can do so via our postal address of The Great House, Market Place, Lavenham, Sudbury CO10 9QZ

Please provide us with your preferred telephone, email address and postal address upon making your booking with us as we will use this information to get in touch with you regarding your reservation.

We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on our website at https://www.greathouse.co.uk/data-privacy-policy/


Confirming your reservation

When you make a reservation at The Great House you can do so via telephone, email or via our website by completing an online form. Once you receive communication from us accepting your reservation, this is confirmation that your booking has been received.

If we are unable to host your reservation, we will be in touch with you and try to arrange an alternative date, if we are unable to accept your reservation please be assured you will not be entering the terms of agreement.

To secure your restaurant reservation, guests booking for reservations Wednesday to Sunday, for lunch and dinner, are required to pay a non-refundable £25 fee per person no later than 72 hours before their reservation date. The deposit fee may be transferred to another date if the table is resold within the 72-hour notice period but will remain non-refundable. If you do not pay the fee 72 hours before your reservation, and we are unable to contact you, we will assume you no longer want to continue with your reservation booking and your table will be resold.

All reservations made within 72 hours of reservation date, Wednesday to Sunday, will be required to pay a non-refundable £25 fee per person at the time of booking.

The £25 per person deposit fee secures your reservation and is a prepayment against your final bill.

Failure to arrive for your reservation will result in the loss of your deposit fee.

A reduction in numbers on arrival of your reservation, without prior notice of 72 hours, will result in the loss of your deposit fee for missing members of your party. 

For tables of more than 5 people, for bookings made for Wednesday to Sunday, for lunch and dinner, are now required to pay a non-refundable fee of £25 fee per person at the time of booking to secure your reservation.

The £25 per person deposit fee is a prepayment against your final bill. Failure to arrive for your reservation will result in the loss of your deposit fee. 

Failure to arrive without notice will incur an additional charge of £50 per person on your card.

Your card details are held in a secured PCI-DSS compliant vault. 


Changes to your reservation

We also reserve the right to cancel or amend your reservation. If we have to cancel or change your reservation, we will contact you using your preferred method of communication provided to us upon booking.

Reasons why we may have to cancel your reservation include any of the following;

  • You do not pay the deposit fee for your reservation.
  • You do not provide us with the required information.

We may have to cancel your reservation for unforeseen circumstances, we will always try our utmost to contact you in this instance but in some cases we may not be able to provide notice for the cancellation.


Cancellation Policy & Charges

To secure your room reservation, we require a credit or debit card. Your card details are held in a secured PCI-DSS compliant vault. 

We kindly ask for at least 7 days’ notice if you wish to change your room reservation dates or cancel your booking. There is a £50 administration fee per night and per bedroom which will be taken from the card provided. Please note, rates may differ for your new reservation dates.

If you wish to cancel your reservation within the 7-day notice period of your reservation date (48 hours if cancellation is due to testing positive for COVID-19 or having to self-isolate), you will be charged the full room rate on the card provided if we cannot resell your bedroom. We also ask that you send us a copy of your positive test result or proof of isolation.

Individual terms and conditions also apply to our special offers, which will be confirmed upon booking.  

Christmas

If you wish to cancel or change your room reservation for festive stays between 24th to 27th December 2021 you must contact us no later than 1st December 2021.

If you choose to cancel or transfer your festive stay after 1st December 2021, you will be charged the full room rate on the card provided if we cannot resell your bedroom.

Due to adverse weather conditions in the past, we would recommend that holiday/travel insurance is taken out by yourselves to protect you against possibility of not being able to reach The Great House during bad weather.

To secure your restaurant reservation, guests booking for reservations Wednesday to Sunday, for lunch and dinner, are required to pay a non-refundable £25 fee per person no later than 72 hours before their reservation date. The deposit fee may be transferred to another date if the table is resold within the 72-hour notice period but will remain non-refundable. If you do not pay the fee 72 hours before your reservation, and we are unable to contact you, we will assume you no longer want to continue with your reservation booking and your table will be resold.

All reservations made within 72 hours of reservation date, Wednesday to Sunday, will be required to pay a non-refundable £25 fee per person at the time of booking.

The £25 per person deposit fee secures your reservation and is a prepayment against your final bill.

Failure to arrive for your reservation will result in the loss of your deposit fee.

A reduction in numbers on arrival of your reservation, without prior notice of 72 hours, will result in the loss of your deposit fee for missing members of your party. 

For tables of more than 5 people, for bookings made for Wednesday to Sunday, for lunch and dinner, are now required to pay a non-refundable fee of £25 fee per person at the time of booking to secure your reservation.

The £25 per person deposit fee is a prepayment against your final bill. Failure to arrive for your reservation will result in the loss of your deposit fee. 

Failure to arrive without notice will incur an additional charge of £50 per person on your card.

Your card details are held in a secured PCI-DSS compliant vault.