The fight for survival continues
We are at a critical moment for all hospitality venues, with the industry now facing a rise in ‘no shows’ and ‘late cancellations’ for reservations. This is having a huge impact on restaurants and their survival, in what is already a challenging time due to multiple national lockdowns and the struggles with recruitment.
We also want to ensure that The Great House remains a safe place for our guests and staff. Therefore, we are still running on limited tables within our restaurant to allow for social distancing, ensuring our guests receive a comfortable dining experience. With safety in mind, the impact of ‘no shows’ is creating a huge gap on our daily income.
With the new obstacles we are now facing, we must introduce a new reservation and cancellation fee policy for our restaurant bookings and would like to remind everyone also of our current hotel booking policy.
To secure your restaurant reservation, guests booking for reservations on Friday, Saturday and Sunday, for dinner and lunch, are required to pay a non-refundable £25 fee per person no later than 72 hours before their reservation date. The deposit fee may be transferred to another date if the table is resold within the 72-hour notice period but will remain non-refundable. If you do not pay the fee 72 hours before your reservation, and we are unable to contact you, we will assume you no longer want to continue with your reservation booking and your table will be resold.
All reservations made within 72 hours of reservation date, Wednesday to Sunday, will be required to pay a non-refundable £25 fee per person upon booking.
The £25 per person deposit fee secures your reservation and is a prepayment against your final bill.
Failure to arrive for your reservation will result in the loss of your deposit fee.
A reduction in numbers on arrival of your reservation, without prior notice of 72 hours, will result in the loss of your deposit fee for missing members of your party.
For tables of more than 5 people, for bookings made for Wednesday to Sunday, for lunch and dinner, are now required to pay a non-refundable fee of £25 fee per person at the time of booking to secure your reservation.
The £25 per person deposit fee is a prepayment against your final bill. Failure to arrive for your reservation will result in the loss of your deposit fee.
Failure to arrive without notice will incur an additional charge of £50 per person on your card.
Your card details are held in a secured PCI-DSS compliant vault.
To secure your room reservation, we require a credit or debit card. Your card details are held in a secured PCI-DSS compliant vault.
We kindly ask for at least 7 days’ notice if you wish to change your room reservation dates or cancel your booking. There is a £50 administration fee per night and per bedroom which will be taken from the card provided. Please note, rates may differ for your new reservation dates.
If you wish to cancel your reservation within the 7-day notice period of your reservation date (48 hours if cancellation is due to testing positive for COVID-19 or having to self-isolate), you will be charged the full room rate on the card provided if we cannot resell your bedroom. We also ask that you send us a copy of your positive test result or proof of isolation.
Individual terms and conditions also apply to our special offers, which will be confirmed upon booking.
If you wish to cancel or change your room reservation for festive stays between 24th to 27th December 2021 you must contact us no later than 1st December 2021.
If you choose to cancel or transfer your festive stay after 1st December 2021, you will be charged the full room rate on the card provided if we cannot resell your bedroom.
Due to adverse weather conditions in the past, we would recommend that holiday/travel insurance is taken out by yourselves to protect you against possibility of not being able to reach The Great House during bad weather.
We would like to thank you for your understanding regarding the need to put these policies in place.